Refund policy

1. General Policy

• Tuition fees are generally non-refundable once classes have started.

• Refunds may be considered only under special circumstances (e.g., academy cancellation, technical issues beyond the student’s control).

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2. Before Classes Begin

• A full refund is available if cancellation is requested at least 7 days before the scheduled start date.

• Cancellations made within 7 days of the start date will incur a 10% administrative fee.

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3. After Classes Begin

• No refunds will be issued for missed or unattended classes.

• Partial refunds may be considered if the academy cancels classes and cannot provide a suitable replacement schedule.

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4. Package Discounts

• If a student enrolled under a discounted package, refunds will be calculated based on the regular price per class for completed sessions, with the balance refunded accordingly.

 

5. Rescheduling Option

• Instead of a refund, students may request to reschedule unused classes within the same term, subject to teacher availability.

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6. Refund Process

• All refund requests must be submitted in writing (email or official form).

• Approved refunds will be processed within 14 business days.

• Refunds will be issued via the original payment method.